Shipping & Delivery Policy

1. Nature of Products & Digital Delivery

Manna Analytics develops and provides digital platforms including Manna Manuscript Management, Plagiarism & AI Checker, and configurable enterprise operating software.

Because all offerings are cloud-based Software-as-a-Service (SaaS) and digital solutions, no physical shipments, parcels, or postal packages are dispatched unless a customer enters into a custom contract requiring on-premise hardware appliances or physical media.

2. Account Provisioning Timelines

3. Enterprise Onboarding & Setup

For organizations adopting Manna as their operating layer, delivery is structured through guided onboarding milestones:

• Phase 1: Environment Provisioning — Secure cloud instance generation within 48 hours.
• Phase 2: Configuration & Workflow Rules — Tailored to organizational needs per contract milestones.
• Phase 3: Administrative Access Handoff — Electronic delivery of admin superuser credentials and sandbox keys.

4. Delivery Confirmation & Access Credentials

Delivery is deemed complete once electronic confirmation containing portal URLs, authentication instructions, or license activation keys has been successfully transmitted to the customer's registered email address.

5. Shipping & Handling Charges

Since all software products are delivered electronically via the Internet, there are zero shipping or physical transit fees. All digital delivery and access costs are included in the transparent software subscription price.

6. Support & Inquiries

If you have completed an order and have not received your electronic activation email within 24 hours, or if you encounter any difficulties accessing your Manna workspace, please reach out to our team: