Returns & Refund Policy
At Manna Analytics, we are committed to providing reliable, transparent business software. This document outlines your cancellation rights, refund eligibility, and billing dispute processes.
1. Overview & SaaS Licensing
Manna Analytics provides cloud-hosted SaaS applications (including Manna Manuscript Management, Plagiarism & AI Checker, and ERP operating modules). Because our services are delivered digitally upon payment confirmation, standard physical product "return" procedures do not apply. Instead, billing and refund requests are governed by this policy.
2. Subscription Renewals & Cancellations
Customers may cancel their recurring subscriptions at any time through their organization billing dashboard or by submitting written notice to our support team:
- Monthly Plans: Cancellations must be requested before the next monthly renewal cycle to avoid automated billing for subsequent terms.
- Annual Plans: Annual subscriptions remain active through the prepaid contract term. Renewal notices are provided 30 days prior to automatic renewal.
- Data Access Upon Cancellation: Organizations maintain read-only data extraction capabilities for a minimum of 30 days following subscription termination.
3. Refund Eligibility & Evaluation
7-Day Evaluation Grace Period: For first-time individual and small-team tier subscribers, refund requests submitted within seven (7) days of initial purchase are eligible for a full refund if minimal usage has occurred.
Technical Failures or Extended Service Outages: If verified technical malfunctions or platform downtime exceed our Service Level Agreement (SLA) commitments, pro-rated service credits or refunds will be issued upon investigation.
Non-Refundable Items: Setup fees, custom database migration services, dedicated server allocations, and third-party indexing fees already rendered are non-refundable.
4. Free Trials & Evaluation Accounts
We strongly encourage all prospective clients to utilize live demonstration sessions, guided walkthroughs, or free trial quotas prior to committing to recurring subscriptions. Our specialists configure sample pipelines to ensure Manna satisfies your operational workflows before any financial commitment.
5. Enterprise & Custom Contracts
Enterprise client deployments, custom workflow configurations, and multi-journal installations are governed by their respective Master Services Agreements (MSA) and Statements of Work (SOW). In the event of any conflict between this web policy and an executed MSA, the terms of the MSA shall take precedence.
6. Billing Questions & Contact
To request a refund, dispute an invoice, or inquire regarding your billing status, please submit a request to our billing operations desk:
Billing Desk: billing@mannaanalytics.com
Customer Support: support@mannaanalytics.com
Company: Manna Analytics